k999 Privacy Policy
k999 handles your personal information responsibly and with care. This policy explains how we collect, use, and protect your data.
This Privacy Policy applies to all users of k999's services. We treat the protection of your personal information as a matter of high importance and act in accordance with the principles set out in this policy.
By using k999's website and services, you are considered to have read and accepted the terms of this policy. We ask that you read and understand this policy before continuing to use our services. If you do not agree, please stop using our services.
Information We Collect
When you open an account and use k999's services, we may collect the following information from you —
Information you provide directly
- Name, date of birth (to verify you are 21+)
- Email address, phone number
- Information related to your bank account or payment service (KBZPay, Wave Money, AYA Pay, CB Pay)
- Messages sent through Live Chat
- Personal data you voluntarily provide while using our services
Information collected automatically
- IP address, browser type and version
- Device type and operating system
- Pages visited, links clicked, and time spent on the site
- Data collected from cookies and related tracking technologies
- Gaming records — games played, duration, and transaction history
Information available from third parties
- Verification records from payment companies
- Information provided by the referrer through the referral program
How We Use Your Data
We use the information we collect only for the following purposes —
Account management and service delivery
- Account registration and identity verification
- Age verification (21+)
- Processing deposits and withdrawals
- Maintaining bonus and gaming records
Security and assurance
- Maintaining site security and preventing fraud
- Protecting data with SSL encryption
- Checks to prevent unauthorized access
Customer support
- Providing assistance in Myanmar language via 24/7 Live Chat
- Responding to inquiries by email
- Taking feedback into account to improve our service
Fulfilling legal obligations
- Taking measures to prevent suspicious financial activity
- Enforcing responsible gambling policy
We do not use your data beyond the relevant purpose. We do not sell your data to third-party advertisers.
Cookies and Tracking Technologies
The k999 website uses cookies to improve your browsing experience and to ensure the site functions correctly.
Cookie types
- Essential Cookies: Cookies required for account login, language settings, and site functionality
- Functional Cookies: Cookies that help remember your preferred settings and play style
- Analytics Cookies: Cookies that help us understand how you browse the site and improve it
Managing cookies
You can block or delete cookies through your browser settings. However, if you block essential cookies, some of our services may not work properly.
Data Sharing and Disclosure
We do not sell your personal information to third parties. However, where it is necessary to deliver our services, we may share data with trusted service providers under the following limitations —
Payment service companies
We share only the financial data necessary to process KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer services. These companies also operate under their own privacy policies.
Service agents
We share only the data needed for licensed game technology providers and service companies acting on our behalf to deliver their services. We have data protection agreements in place with all companies that use the data.
Legal matters
Where required by law or in response to a lawful request, or where the security of our services is at risk, we may be required to disclose your data. Outside of those cases, we do not share data in any way that is inconsistent with this policy.
Data Protection Methods
k999 has put in place adequate technical and administrative measures to protect your data from unauthorized access, alteration, and destruction.
- SSL (Secure Socket Layer) encryption is used across all services
- Account access is protected with Two-Factor Verification
- Data is stored on secure servers and maintained behind a protective firewall
- Only staff with the necessary access rights can view the data
- Data protection effectiveness is reviewed and updated regularly
While we make every technical effort, we acknowledge that data transmission over the internet cannot be guaranteed to be 100% secure. On your end, please keep your account password confidential and do not share it with anyone.
Data Retention Period
We retain your data for as long as necessary to provide our services and to meet any legal obligations.
- Account data: Retained for the required period from the date the account is closed
- Financial records: Retained in accordance with legal requirements
- Gaming history: Retained until the relevant period ends, to handle bonus queries, withdrawal checks, and disputes
- Communication records: Retained for an appropriate period to ensure smooth customer support
When data is no longer needed, we securely delete it or convert it into a form that cannot identify any individual.
Your Rights
Every user of our platform has the following rights regarding their personal data.
Access and Copy
You have the right to view and request a copy of the personal data we hold about you. You can make a request via Live Chat or by contacting us at [email protected].
Correction
If your data is inaccurate, you can request a correction. We will verify your identity and update the data accordingly.
Request for Deletion
You can request deletion of your data if we have no legitimate reason to continue holding it. However, some data may need to be retained due to legal obligations.
Right to Object
You have the right to object to the way we use your data when we consider it relevant for a particular purpose. We will carefully review each objection.
To exercise any of these rights, contact us via our 24/7 Live Chat or at [email protected].
21+ Age Restriction
k999 services are intended for users aged 21 and above only. We do not collect data from anyone under the age of 21.
If you are under 21, please do not submit any data. If we become aware that a person under 21 has mistakenly submitted data, we will delete it immediately. If a parent or guardian discovers that their child has accessed the site, please notify us right away at [email protected].
Policy Updates
k999 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date will be revised and clearly displayed on the site.
For significant changes, we may notify you through a channel associated with your account while you are using our services. Continued use of the site after any changes will be considered acceptance of those changes.
If you have any questions about this policy, you can reach us via Live Chat 24/7 or write to us at [email protected].
Contact Us
For any questions or requests related to this Privacy Policy, you can reach the k999 customer support team through the following channels —
- Live Chat — 24/7 support in Burmese, available on the website
- Email — [email protected]
Our customer support team is always ready to help you with any questions about your personal data in Burmese.